Shop Roka allows returns provided that return requests are made within fourteen days from the date of order confirmation and that you follow the instructions below. All returned merchandise must be unworn, unused and in original condition with all original tags attached. Shop Roka has the right to refuse return of any merchandise that Shop Roka determines does not meet these requirements. Sale items, jewelry, sunglasses, lingerie and swimwear are not returnable and all sales of this merchandise are final.
Original shipping and handling costs are not refundable and you are responsible for all shipping and handling costs associated with returning merchandise. At the time of return, you may specify your preference for (I) receiving a credit in your original form of payment, (II) exchanging the returned merchandise.
How to return an item: Email us at firstname.lastname@example.org to receive a Return Authorization Number (RA#). Please be aware that the issuance of an RA# does not guarantee that the merchandise will be accepted for return or that the charge for the merchandise will automatically be credited back to your credit card. You will be notified of acceptance once the merchandise has been returned and inspected by Shop Roka. Please print out the email containing the RA# and include that with your full name, address, phone number, email address and reason for return along with the returned merchandise. Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by Shop Roka within five days of receipt of RA#. Merchandise must be sent to the following address:
Shop Roka, Inc.
Attn: Internet Returns
20118 North 67th Avenue
*Please note that RA# must be legibly written on the outside of the return package to ensure proper and timely handling of the return. Returned merchandise will not be processed nor will any refunds be made without an RA#. If your return request is approved, unless a exchange is requested, all refunds will be made in the method of original payment. Only the value of the merchandise and sales tax, minus any discounts, if any, will be refunded. Shipping and handling charges and import duties are not refundable